Shipping policy

Where we ship from

Most orders ship from our shop at 6821 Harmonson Road in North Richland Hills, Texas. Some large items from the brands we carry, like dolly sets, ship straight from the manufacturer. Those can arrive in a separate package and take a few extra days.

Where we ship

All 50 US states, Washington DC, Puerto Rico and Canada. We don't ship to APO/FPO addresses or other US territories right now.

What shipping costs

  • Orders of $100 or more ship free with Free Standard Shipping to the lower 48 states, Washington DC and Alaska.
  • Orders under $100 ship by UPS Ground or UPS Ground Saver. You'll see the exact cost at checkout before you pay.
  • Need it faster? FedEx 2Day and FedEx Priority Overnight are available at checkout on any order to the lower 48 states, Washington DC and Alaska.
  • Hawaii and Puerto Rico: orders ship by USPS Priority Mail at the rate shown at checkout. Free shipping doesn't apply.
  • Canada: orders ship by DHL Express at the rate shown at checkout. Duties and import taxes are added at checkout, so there's nothing extra to pay when your package arrives. Free shipping doesn't apply, and some steel and aluminum items (like chain, hooks, cable, fasteners and aluminum ramps) can't ship to Canada right now.

When orders ship

Orders placed by 5 PM Central, Monday to Friday, usually ship within 1 business day. Orders placed after 5 PM or on a weekend start the next business day.

Custom straps are built to order in our shop, so they ship once they're built. We'll give you a time frame when you order.

Delivery times

Free Standard Shipping usually arrives 3 to 7 business days after your order ships. UPS Ground times depend on how far you are from Texas, and FedEx delivery dates are shown at checkout. All delivery times are carrier estimates and aren't guaranteed.

Local pickup

Close to North Richland Hills? Choose local pickup at checkout and pick up your order at the shop for free. Orders are usually ready within 24 hours, and we'll let you know when yours is ready.

Tracking

When your order ships, we'll email you a tracking number.

Damaged or missing packages

If a package arrives damaged or never shows up, call (682) 321-6227 or email contactjrdgtts@gmail.com within 7 days of the delivery date (or the expected delivery date) and we'll make it right. See our Return and Refund Policy for details.

Questions

Call (682) 321-6227 or (469) 508-3952, or email contactjrdgtts@gmail.com.